Application
This unit describes the skills and knowledge required to inspect a vehicle or property for damage and recommend action for reinstatement of the vehicle or property.
It applies to individuals who may use specialised techniques to complete their work within organisations of various sizes and across a range of customer bases.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Inspect vehicle or property to determine cause and extent of damage | 1.1 Carry out inspection according to industry standards, regulations and legislative requirements 1.2 Obtain permission to partly dismantle vehicle or property to permit accurate inspection of damage, if required 1.3 Prepare written damage inspection report with sufficient information to enable preparation of repair quote, including repair option 1.4 Ensure damage inspection report identifies claimable damage and is appropriate to type of damage sustained 1.5 Collect all necessary evidence and material to support inspection report 1.6 Complete inspection safely and without causing damage to any workplace property, or to vehicle or property |
2. Determine preferred method or strategy for restoration or repair | 2.1 Evaluate possible options for restoration or repair 2.2 Identify and recommend repair methods that conform to vehicle manufacturer or building regulations, and insurance organisation, enterprise and statutory guidelines 2.3 Consider client wishes, cost, organisational policy and legislation 2.4 Select best option for implementation |
3. Prepare scope of work | 3.1 Identify claimable damage 3.2 Identify need for specialist services 3.3 Prepare scope of work according to organisational policy and procedures, legislation and industry code of practice |
Evidence of Performance
Evidence of the ability to:
inspect the vehicle or property, using correct inspection procedures, to determine cause and extent of damage for preferred method of repair
evaluate options for restoration or repair and prepare scope of work accurately and thoroughly
use correct organisational documentation and industry conventions.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe key features of relevant legislation, industry standards and codes of practice relating to inspections and development of scope of work
outline organisational policy and procedures relating to carrying out inspections and development of scope of work
describe the format to be used and information needed to prepare scope of works
describe personal and equipment safety requirements for inspections
describe essential and current technical knowledge needed to prepare a scope of work for reinstatement of buildings or vehicles following incidents and claims
outline the specialist services that can be used in repair and restoration work for property or vehicles.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general insurance field of work and include access to:
organisational records, policy and procedures
common office equipment, technology, software and consumables.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.3, 1.4, 1.5, 2.2, 3.3 | Analyses and evaluates textual information from a variety of sources to identify key details and determine requirements |
Writing | 1.2,1.3, 2.2, 3.3 | Develops material for a specific audience using clear and detailed language to convey specific information Uses specific language, grammar and punctuation to correctly and effectively identify required work |
Oral Communication | 1.2, 2.2 | Participates effectively in verbal exchange using clear and direct language to convey requirements, and careful listening and questioning techniques to elicit and confirm the agreement of others |
Numeracy | 1.4, 1.5, 3.1 | Uses numerical calculations to identify and evaluate costing information |
Navigate the world of work | 1.1, 1.6, 2.2, 2.3, 3.3 | Takes personal responsibility for following explicit and implicit policies, procedures and industry and legislative requirements |
Interact with others | 1.2, 2.3, 2.3, 3.2 | Selects appropriate communication protocols and conventions when conferring with others to determine and confirm information or seek agreement |
Get the work done | 1.3, 1.5, 2.1-2.4, 3.1-3.3 | Plans, organises and implements routine and non-routine tasks, aiming to achieve them efficiently Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making processes for more complex and non-routine situations Uses digital technologies and systems to locate information, enter or update data and prepare and present information |
Sectors
Insurance general